Delivery Policy
At Cluster.lk, we ensure reliable and timely delivery of computer accessories to customers across Sri Lanka.
Delivery Coverage
We provide islandwide delivery within Sri Lanka through our authorized courier partners.
Delivery Charges & Estimated Timeframes
| Area | Delivery Time | Fee |
|---|---|---|
| Colombo & Suburbs | 1–2 Working Days | Rs. 250 |
| Other Areas | 3–5 Working Days | Rs. 350 |
Delivery timeframes are estimates and may vary depending on courier operations and destination.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Incorrect or incomplete delivery addresses
- Customer unavailability at the delivery location
- Weather conditions or courier service disruptions
Cluster.lk will not be held responsible for delays caused by factors beyond our control.
International Shipping
Currently, Cluster.lk does not offer international shipping.
All deliveries are limited to Sri Lanka only.
Delivery Support
For any delivery-related inquiries or concerns, please contact us:
📧 Email: info@cluster.lk
🌐 Contact: Visit our Contact Us page
Returns & Warranty Policy
At Cluster.lk, we stand behind the quality of our products. Please review our returns and warranty policy carefully before making a purchase.
Returns Eligibility
Returns or exchanges are accepted only if:
- The product has a manufacturing defect
- The issue is reported within the specified warranty or return period
- The product is unused, undamaged, and returned in its original packaging
Warranty Coverage
Warranty periods vary by product and may include:
- 7 days / 14 days
- 1 month, 3 months, or 6 months
The applicable warranty period is clearly stated on each product page.
Non-Returnable Conditions
Returns will not be accepted under the following circumstances:
- Physical damage caused by misuse or mishandling
- Normal wear and tear
- Missing original packaging or accessories
- Warranty period expiration
Warranty Claim Procedure
To initiate a warranty claim:
- Contact Cluster.lk via email or phone
- Provide your order reference details
- Follow instructions provided by our support team
Inspection and approval are required before any replacement or resolution is offered.
Returns & Warranty Assistance
For support regarding returns or warranty claims:
📧 Email: info@cluster.lk
🌐 Contact: Visit our Contact Us page
Policy Acceptance
By placing an order on Cluster.lk, customers acknowledge and agree to the above Delivery and Returns & Warranty Policies.